I would like to know how long it takes to open an account?
You will be granted access to our Client Area instantly after the registration. Once you log in under your client area, please upload your documents, a scanned copy of your passport or national id document and a bank statement or utility bill that is not more than three months old. The documentation is usually checked within about an hour or two.
Where are your servers?
In OVH Roubaix data center
I was told (in the video) to go to the trading room to get and test your systems. Where can I find the trading room?
To access our trading room, you need to open a live account with at least $50 and fund it.
I would like to ask you, if your customers funds are held with you or with your LP and what are the margin call/stop out levels?
Customer funds are held at our liquidity provider's banks in segregated accounts. Margin call/stop out: 50%/20%. https://assetsfx.com/trading-conditions
I need to know if my account is funded?
You will receive an e-mail once the funds have been added to your account. Please contact [email protected] to receive information about the current status of your funding.
My demo is not working?
You need to use the login number and password you used to use the demo. Don't use the mt4 account activation. Instead, log in with the account number you received and the password you used when opening the demo. Right-click on the forex currencies on the left and choose the option Show all to see all currency pairs. You can then start trading with our instruments (EURUSD, GBPUSD, USDJPY). There is a video tutorial on the Open demo account page ( https://assetsfx.com/register)
How long does it take for me to receive my money after making a withdrawal request?
Once we receive your withdrawal request, the process of withdrawal starts immediately. Depending on the location of your home bank and withdrawal method, you should receive your funds within 1 to 24 hours. Any bank transfer fees from our banking institution will be deducted from the gross amount. These fees don't usually exceed $20. On top of that, your banking institution may apply additional transaction fees.
Who is your liquidity provider?
We use several liquidity providers, including 20 major banks ans hedge funds.
How long can I use a demo account before it is erased?
It will stay alive as long as you log in at least once every 30 days.
What is the cost per side per Lot in ECN account?
2.95 USD per 100,000 USD traded per side (0.00295% of the order size in base currency).
Do you accept Perfect Money payment?
Yes, we do accept Perfect Money.
I just opened a live account a while ago. I want to change my e-mail address. How do I do that?
Please e-mail your request to [email protected]
What is maximum leverage available?
1:500 for accounts up to $20000.
To deposit funds, what is my username? my account number?
Under your client area, you'll have all the trading account numbers, and you can select them by dropdown. Select your preferable account number and make any amount of deposit you want.
How do I make the Live Trading Account?
It's simple and takes you only a few minutes to go live. Click the link https://assetsfx.com/register, fill up the information, and receive your Live Trading Account information instantly. Make a minimum deposit of $50 deposit and start Live Trading.
Do you accept US clients?
What bonuses do you offer for a real account?
Currently, we are offering a 20% Tradeable deposit bonus. Make a minimum deposit amount of $100 and receive a 20% bonus up to $1000.
Where can I see your Swap rates?
You can check our current swap rates on the MT4 platform at the moment.
Are client funds segregated?
Yes, client funds are segregated from the company's own operational funds. They are separated from company assets and held at segregated accounts at our liquidity provider(s) bank(s).